Case creation / RMA

Case creation - RMA creation

Do you have a product that isn't working properly? If that's the case just create a support case with us and we will help you! 1. Start with creating a case. To do this you can click on "Submit ticket" on the top right corner. 2. Download the PDF file and fill the form with as much details as possible. NOTE: Please use the case ID given by our system. Failure to do this may cause delays. NOTE: Case ID, subject row in the mail you get from the system, is the same as RMA number. 3. Read the...

Repair a faulty product

Do you have a product that isn't working properly? Please read the following guide on how to return your product 1. Start with creating a case. To do this click on "Submit ticket" on the top right corner. Or send an email with the following information below to support@grafokett.se (mailto:support@grafokett.se) 2. Download and print the PDF file " (https://support.grafokett.com/scripts/file.php?file=3aefq50wsxxj5kyconx3vt2oynihskds)Repair Request Grafokett.pdf (https://support.grafokett.com/s...

I bought the wrong product - what do I do?

Did you buy the wrong product? Please read the following guide on how to return your product 1. Start with creating a case. To do this click on "Submit ticket" on the top right corner. Or send an email with the following information below to support@grafokett.se (mailto:support@grafokett.se) 2. Download and print the PDF file " (https://support.grafokett.com/scripts/file.php?file=3aefq50wsxxj5kyconx3vt2oynihskds)Repair Request Grafokett.pdf (https://support.grafokett.com/scripts/file.php?view...

Did you get the wrong product

Did we send you the wrong product? Please read the following guide on how to proceed. 1. Start with creating a case. To do this click on "Submit ticket" on the top right corner. Or send an email with the following information below to support@grafokett.se (mailto:support@grafokett.se) 2. When creating the case please include the following: - Our order ID - What product did you get - what is our article number? - What product did you want? - When did you get the product. -...